Healthwatch Havering needs your views and experiences on the Barking, Havering and Redbridge University Hospitals Trust, including Queens and King Georges Hospitals.

HEALTHWATCH HAVERING NEED TO HEAR YOUR EXPERIENCES OF THE BARKING, HAVERING AND REDBRIDGE UNIVERSITY HOSPITALS TRUST

The Care Quality Commission will be inspecting Barking, Havering and Redbridge University Hospitals Trust on October 14-17 and needs to hear from anyone who has recently used health and care services about their experience.

Please share your experiences of using the Trust, by completing the anonymous, confidential survey:

https://www.surveymonkey.com/s/DH9R2NG

There will also be a listening event for members of the public on:
October 15th, 6.30-8.30pm, Redbridge Town Hall, 128-142 High Road, Ilford, IG1 1DD.

We welcome anyone who has received care to come along and:
* talk to us about their experiences.
* share feedback on how improvements need to be made.
* find out how the new inspections will be carried out.

Your views and experiences will help our inspectors to determine which areas to look at during the inspections.

FOR MORE INFORMATION:

You can turn up to the listening event without registering. However, it would be helpful to know how many people are coming and to help the Commission accommodate any special requests you may have. Please complete the online form  http://www.cqclisteningevents.org.uk/

Alternatively, you can contact us by:
* email:  <mailto:enquiries@cqc.org.uk> enquiries@cqc.org.uk.
* letter: CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne. NE1 4PA.
* telephone: 03000 616161 or by fax: 03000 616171. Opening hours are Monday to Friday, between 8.30am and 5:30pm, excluding bank holidays. Calls will be charged at the standard rate.

Finally, if you wish to share your experiences of car and would like to talk to someone, please ring the above number and ask for the Barking Inspection Team.

 

2 thoughts on “Healthwatch Havering needs your views and experiences on the Barking, Havering and Redbridge University Hospitals Trust, including Queens and King Georges Hospitals.”

  1. Maggie Wright

    My Husband had an emergency operation for a perforated bowel in King Georges – Redbridge
    on 20th May 2013.
    The Consultant sent letter to GP saying he would try to do second operation in December 2013.
    This was moved back to January but again it did not happen. Consultant was on annual
    leave in February, so at the end of January we were given a date for this operation to take place on
    Friday 14th March.
    My husband has had all his pre – med stuff done on 7th February. On Friday 7th March we received a letter stating the operation had been cancelled, there is no explanation and no signature.

    This is totally unacceptable as you cannot not get on with your life, you cannot make any plans, in fact we cancelled a holiday to Mexico (and lost money) in January because we were told that was when he would have his operation and that was far more important than a holiday. They keep moving the goal posts which is very stressful and my Husband is now on ante depressants and has a stress related rash. The fact he is self employed and has done hardly any work since last May and the fact I am retired on a pension is really not helping.
    I accept this operation is not an emergency, but is totally immoral to just leave patients hanging like this. I am totally disgusted and I have always defended our NHS service. f

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